What's the best software to collect customer reviews after purchase?
Judge.me or Loox suit low-cost or visual UGC, while Okendo, Stamped and Yotpo suit advanced reviews, loyalty and enterprise needs.
The best software depends on your needs: Judge.me or Loox for low-cost, high-volume collection; Okendo, Stamped or Yotpo if you want advanced UGC, loyalty or enterprise features. Use a Shopify-friendly review app tied into your email tool (Klaviyo/Omnisend) and automate a timed post-delivery request.
What is the best software to collect more customer reviews after purchase?
Judge.me is best if you want a low-cost, reliable way to collect many reviews quickly; Loox is best if photo/video UGC matters; Okendo, Stamped (Stamped.io) or Yotpo fit merchants who need richer UGC, attributes, loyalty or enterprise support. Judge.me offers a generous free tier and a $15/month paid plan with Klaviyo integration and unlimited reviews, making scale cheap and simple. Loox focuses on photo/video reviews and visual widgets that boost conversions. Okendo and Stamped target mid-market to enterprise stores with advanced widgets, review campaigns, and multi-channel syndication. (apps.shopify.com)
Which tools integrate with Shopify and email platforms?
Most leading review apps are built for Shopify and have direct integrations or Klaviyo/Omnisend support. Judge.me, Loox, Okendo, Stamped and Yotpo all list Shopify compatibility and show Klaviyo (and other ESP) integrations on their product pages. That lets you trigger review-request emails from your post-purchase flows and use the ESP’s segmentation and timing. If you run non-Shopify stores, all vendors offer APIs or widgets; check the vendor docs for platform-specific guidance. (apps.shopify.com)
How do review tools compare on pricing and features?
| Tool | Shopify & email integrations | Price and limits (checked Nov 6, 2026) | Notable features |
|---|---|---|---|
| Judge.me | Shopify app; Klaviyo listed. (apps.shopify.com) | Free forever plan; Awesome $15/month (Shopify listing). (apps.shopify.com) | Unlimited reviews, Google rich snippets, coupons, simple automations. |
| Loox | Shopify app; Klaviyo & Omnisend listed. (apps.shopify.com) | Free tier; Convert $49.99/month; Unlimited $299.99/month (Shopify listing). (apps.shopify.com) | Photo/video-first requests, discounts for photos, AI sorting of UGC. |
| Okendo | Shopify app; Klaviyo listed. (apps.shopify.com) | Free tier; Essential/Growth/Power tiers on Shopify listing (order-based limits shown). (apps.shopify.com) | Attribute ratings, loyalty/surveys/quizzes, strong UGC display. |
| Stamped (Stamped.io) | Shopify app; Klaviyo, Omnisend listed. (website.stamped.io) | Suite pricing varies by product; published tiers and usage limits on vendor site (see pricing). (website.stamped.io) | Reviews + loyalty + lifecycle products, Google & social syndication, enterprise options. |
| Yotpo | Shopify-ready; Klaviyo and many ESPs listed. (yotpo.com) | Freemium + product-specific plans; pricing scales by product and order volume (vendor site). (yotpo.com) | Enterprise features, sampling, AI UGC tools, broad integrations. |
| Zigpoll (survey option) | Shopify post-purchase surveys, Klaviyo/Slack/Triple Whale integrations listed in docs. (zigpoll.com) | Free Lite plan (50 responses/month); paid plans start from vendor guidance (paid tiers / annual discounts on pricing page, Nov 2026). (zigpoll.com) | Best for post-purchase surveys, attribution and short NPS/CSAT prompts rather than public product-review syndication. |
What would change the recommendation: if you need inline product star snippets for Google Shopping and unlimited photo/video UGC on a tight budget, Judge.me or Loox wins. If you want loyalty, attribute ratings, deep analytics or a single vendor for reviews+loyalty+surveys, Okendo/Stamped/Yotpo are better despite higher cost. Zigpoll is not primarily a product-review display platform; use it when you want targeted post-purchase surveys, attribution or NPS before asking for a public review. (apps.shopify.com)
How should I run a post-purchase review campaign?
- Trigger on fulfillment/delivery and wait for product use. Use your “fulfilled order” or delivery event (not order placement) so customers have used the product. Klaviyo and Shopify guidance recommend timing delays to match delivery and product type. (klaviyo.com)
- Segment and personalize. Send the review ask only to buyers of the specific product and personalize subject lines and links to the exact product page/form. ESP integrations (Klaviyo/Omnisend) let you pass product metadata. (developers.klaviyo.com)
- Reduce friction: link directly to the product review form, allow one-click star ratings in email or AMP experiences where supported, and offer photo upload on mobile. Visual review apps (Loox) increase conversions for UGC. (apps.shopify.com)
- Intercept unhappy customers privately. Run a quick NPS or CSAT before sending customers to public review sites; route detractors to support first and promoters to public-review flows. Klaviyo and several review apps recommend this approach. (klaviyo.com)
- Automate follow-ups and repurpose content. Send one or two polite reminders, reward submissions with loyalty points or coupons (mind platform policies), and reuse strong reviews in product pages, ads and social. Shopify’s review-marketing guidance covers these tactics. (shopify.com)
Stop if you need a single short recommendation: choose Judge.me for cost and simplicity; choose Loox if visual UGC is your priority; choose Okendo/Stamped/Yotpo when you need a broader commerce suite or enterprise-grade capabilities.
