Wootric vs. Delighted vs. Medallia: Which Should You Choose?
Wootric vs Medallia: Compare survey features, pricing, and integrations, and learn why Delighted is no longer available.
Wootric is the live choice for focused NPS and CSAT programs, Medallia suits enterprise-wide feedback, and Delighted is no longer available. The practical decision is between Wootric’s survey-focused product and Medallia’s broader experience platform.
At a glance
| Option | Best for | Starting price (paid plan) | Free plan | NPS/CSAT surveys | Source |
|---|---|---|---|---|---|
| Wootric | Focused customer surveys | Quote | No | Yes | wootric.com |
| Delighted | Not available | Not available | No | No | help.delighted.com |
| Medallia | Enterprise feedback programs | Quote | No | Yes | medallia.com |
From the sourced table above, checked November 2026.
Wootric: best for direct NPS and CSAT programs
Wootric offers NPS, CSAT, and customer effort surveys through channels including web, mobile, email, SMS, and Intercom Messenger. Its pricing page describes plans for one or multiple customer-journey points, with integrations such as Zendesk, Salesforce, HubSpot, Segment, and Slack; the most advanced listed plan adds text and sentiment analytics and custom dashboards. (wootric.com)
The trade-off is that Wootric’s pricing page does not publish a monthly plan price: it directs prospective customers to contact the team about paid packages. That makes it harder to compare costs upfront, but the product is more directly focused on survey feedback than an enterprise-wide experience management suite. (wootric.com)
Delighted: no longer available
Delighted was a customer survey product, but Qualtrics’ official sunset FAQ says the platform was discontinued after June 30, 2026, and customer access ended July 1, 2026. As of November 2026, it is not an option for starting or continuing a survey program; its former plan prices should not be treated as current offers. (help.delighted.com)
Medallia: best for enterprise-wide feedback programs
Medallia Experience Cloud is designed to gather and analyze customer feedback across channels, including surveys, speech, social signals, digital feedback, and video. Its published feature set also includes analytics, alerts, case management, closed-loop feedback, and role-based reporting, making it a fit for organizations that want feedback connected to follow-up workflows across teams. (medallia.com)
That breadth can be more than a team needs if its goal is simply to send NPS or CSAT surveys and review responses. Medallia’s pricing page uses an Experience Data Record model and directs buyers to sales rather than publishing a monthly starting price. (medallia.com)
How do Wootric, Delighted, and Medallia compare for customer feedback surveys?
Wootric is the available option here for teams seeking a focused NPS, CSAT, or customer-effort survey product; Medallia is the broader choice for coordinating feedback, analytics, and follow-up across an organization. Delighted cannot be selected for a new program because its service has been discontinued. (wootric.com)
The main difference between Wootric and Medallia is scope. Wootric’s published plans emphasize survey channels, journey points, feedback categorization, and common business integrations. Medallia describes a platform that combines solicited survey feedback with other signals and supports organization-wide reporting and case management. The wider feature set may matter when many teams and channels need to act on feedback; it may be unnecessary for a smaller, survey-only project. (wootric.com)
Which platform is best for NPS and customer satisfaction surveys?
For a focused NPS or CSAT survey program, Wootric is the relevant choice between the products still operating; for surveys as part of a larger, multi-channel experience program, consider Medallia. Delighted would have been a direct survey option, but it is no longer available. (wootric.com)
Wootric’s published offerings explicitly cover NPS and CSAT, along with web, mobile, email, and other delivery channels. Medallia also supports surveys, but its published product scope extends to additional feedback signals, analytics, and workflow tools. The better fit therefore depends less on which can collect a score and more on whether you need a dedicated survey product or an enterprise feedback operation. (wootric.com)
How do their features, pricing, and integrations compare?
Wootric publishes feature tiers, but not a fixed monthly price for its lowest paid plan; its pricing page asks buyers to contact the team about packages. Medallia also requires a sales conversation, with pricing based on Experience Data Records and positioned for enterprise-scale programs. Delighted has no current plan or price to compare because the service has ended. (wootric.com)
For integrations, Wootric lists tools including Salesforce, Zendesk, HubSpot, Segment, Intercom, and Slack, with API access also included in its published plan details. Medallia provides APIs for connecting the platform with other applications and data sources, including importing data and initiating survey processes. Check the specific integration and plan requirements with each vendor before choosing: a listed connection may not be included in every package. (wootric.com)
Which should you choose?
| Your situation | Best fit |
|---|---|
| You need NPS or CSAT surveys without a broad CX suite | Wootric |
| You want survey data tied to enterprise feedback workflows | Medallia |
| You are considering Delighted for a new program | Wootric |
| You need published monthly plan pricing before evaluating | Neither |
From the table above.
How this comparison was made
Prices and features come from each vendor’s published pages, checked in November 2026. The products were not tested hands-on.
