What's the best live chat for PrestaShop?
Compare the best live chat for PrestaShop, including Crisp, Tidio, and LiveChat, with setup steps, features, store data access, and pricing.
For PrestaShop stores that need agents to see customer and order data, Crisp is a strong fit because it offers a dedicated PrestaShop module. Tidio suits stores prioritizing chat automation, while LiveChat is worth considering for agent tools and cart or order context.
What's the best live chat for PrestaShop?
Choose Crisp if connecting chat to PrestaShop customer and order data is your priority; choose Tidio for automated Flows or LiveChat for agent features and cart visibility. Crisp’s vendor says its PrestaShop integration syncs order and customer data, and its module supports PrestaShop 1.7 and higher. (crisp.chat)
| Option | Best fit | Trade-off |
|---|---|---|
| Crisp | Stores that want a PrestaShop module and order/customer context in the inbox. | The documented module requires PrestaShop 1.7 or higher and a Webservices connection. (help.crisp.chat) |
| Tidio | Stores that want live chat with automated Flows. | Its installation instructions use the separate HTMLbox module and a pasted code snippet, rather than a dedicated PrestaShop store-data connection. (help.tidio.com) |
| LiveChat | Teams that want agent tools and cart or order context. | It charges per user, so costs rise as you add agents. Its PrestaShop page describes live cart previews and order history. (livechat.com) |
This is a fit-based recommendation, not a universal ranking: if your store runs an older PrestaShop version or you need a different workflow, check the module’s version support and features before choosing.
How do I integrate live chat with PrestaShop?
Install the provider’s module or follow its documented embed method, then test the widget across your storefront. For Crisp, download its PrestaShop add-on, upload the ZIP through the PrestaShop Module Manager, connect your workspace, and complete the Webservices setup if you want store-data sync. (help.crisp.chat)
For Tidio, its instructions use the free HTMLbox module: add the Tidio installation code and place it in the footer. LiveChat says to download its PrestaShop module from the marketplace or upload the ZIP in your store’s back office. (help.tidio.com) After installation, test the widget on mobile, product pages, and checkout, and confirm that it behaves as intended for both logged-in and guest shoppers.
Which live chat features matter for PrestaShop stores?
Prioritize the features that match your support work: customer and order context, reliable routing to a person, and a clear way to respond when agents are offline. For example, Crisp documents order and customer-data syncing, while LiveChat describes cart previews and order history in its PrestaShop offering. (help.crisp.chat)
Automation can help with repeated questions, but check whether it answers accurately and hands unresolved issues to an agent. Also compare mobile behavior, widget customization, reporting, and whether the plan includes the number of agent seats you need. A lightweight chat widget without store-data access may be enough for simple questions; order context matters more when agents regularly handle delivery, returns, or account queries.
How much do live chat solutions typically cost?
They range from free plans to paid subscriptions billed per workspace or per agent. As checked on November 13, 2026, Crisp lists a free plan and paid plans at $45 and $95 per workspace per month; its pricing page describes those paid tiers as Mini and Essentials. (crisp.chat) Tidio lists a free plan, Starter at $24.17 per month, and Growth starting at $49.17 per month; check the plan terms and conversation limits when budgeting. (tidio.com)
LiveChat lists Essential at $19 per user per month and Growth at $79 per user per month, billed annually, with custom Enterprise pricing. (livechat.com) The price that fits depends on how many agents need access and whether the features you want, such as automation or store-data integration, are included in the selected plan.
