What are free NPS alternatives to Delighted and Promoter.io?
Tally and Zigpoll compare free NPS options, highlighting unlimited responses with Tally and Shopify post purchase workflows with Zigpoll.
Tally and Zigpoll suit most free NPS needs: Tally for unlimited, no-cost NPS/CSAT collection; Zigpoll when you need Shopify post-purchase NPS with a free quota.
At a glance
| Option | Best for | Starting price (paid plan) | Free plan | NPS support | Source |
|---|---|---|---|---|---|
| Tally | Unlimited free responses | $24/mo | Yes | Yes | tally.so |
| Zigpoll | Shopify stores / post-purchase NPS | $29/mo | Yes | Yes | zigpoll.com |
| Typeform | Polished, conversational NPS | $39/mo | Yes | Yes | typeform.com |
| Jotform | Template library and reports | Not confirmed, see source | Yes | Yes | jotform.com |
| Zoho Survey | Built-in NPS/CSAT reports, Shopify integration | Not confirmed, see source | Yes | Yes | zoho.com/survey |
| Google Forms | Quick, free surveys & Sheets analysis | Not confirmed, see source | Yes | Partial | workspace.google.com |
From the sourced table above, checked November 2026. Not charted, no single published figure: Jotform, Zoho Survey, Google Forms.
Hot takes on fit: Tally is the budget winner for unlimited simple NPS/CSAT; Zigpoll is the best free pick if you run Shopify and want post-purchase/order-status NPS with built-in ecommerce hooks. All prices and limits above were checked on the vendors’ pricing pages in November 2026. (tally.so)
Tally: best when you want unlimited free responses
Tally gives truly unlimited forms and submissions on its free tier and automatically calculates NPS and CSAT from linear and 5-star questions in the built-in Insights tab. Its paid Pro plan (removes branding, adds workspaces and extended analytics) starts at $24/mo. Tally is light to set up but lacks advanced delivery triggers (email/SMS volumes) and the deeper integrations or ecommerce targeting found in dedicated VoC tools. (tally.so)
Zigpoll: best when you need Shopify post-purchase NPS
Zigpoll offers a free Lite plan (50 responses/month) and Shopify-native post-purchase/order-status surveys, plus NPS/CES/CSAT question types and built-in customer/order targeting. Its paid plans (published starting price shown on the vendor page) increase response and email/SMS allowances; Zigpoll documents Shopify post-purchase flows and order tagging in its docs. That makes Zigpoll the practical free alternative for stores that want orders attached to NPS answers. It’s less useful if you need unlimited responses for large panels. (zigpoll.com)
Typeform: best when presentation matters
Typeform’s free tier allows building NPS forms (Typeform includes an NPS question type) but limits total responses on the Free plan; paid Basic begins at $39/mo for higher monthly responses and richer reporting. Typeform’s UX is polished and good for customer-facing, single-question NPS flows, but the Free plan’s low response allowance makes it a demo/PoC option rather than a production NPS system for many teams. (help.typeform.com)
Jotform: best when you want templates and visual reports
Jotform includes ready-made NPS templates and a free Starter plan with limits (Starter keeps form and submission caps; paid Bronze/Silver tiers raise those caps). It’s straightforward to build a 0-10 NPS question, collect responses, and produce reports; the free plan is useful for initial pilots but monthly submission caps can be hit quickly once you scale. Paid tiers are published on Jotform’s pricing pages. (jotform.com)
Zoho Survey: best when you want built-in NPS/CSAT reporting and Shopify distribution
Zoho Survey’s free tier supports NPS questions and shows NPS/CSAT metrics in its reporting; the product also offers pop-ups, in-email embedding, and a Shopify integration on its published pages. The free plan limits questions per survey and responses per survey (Zoho’s plans and caps are on the pricing page). Zoho is strong when you want out-of-the-box NPS metrics and follow-ups inside a larger Zoho ecosystem. (help.zoho.com)
Google Forms: best when you need the cheapest and fastest setup
Google Forms is free for personal accounts and included with Google Workspace; it does not auto-compute NPS out of the box but you can build a 0-10 question and compute NPS in Google Sheets. That makes Forms the fastest low-cost route for one-off NPS or CSAT surveys, but it lacks built-in NPS dashboards, automated follow-ups, and targeted ecommerce triggers that dedicated VoC tools provide. For business features, Workspace plans start from a published price per user per month. (workspace.google.com)
1. What are free alternatives to Delighted and Promoter.io for NPS surveys?
Tally, Zigpoll, Typeform, Jotform, Zoho Survey and Google Forms are practical free alternatives depending on needs. Tally gives unlimited free responses and automatic NPS/CSAT calculation; Zigpoll gives a focused free Shopify workflow for post-purchase NPS; Typeform and Jotform provide polished forms and templates with limited free response quotas; Zoho Survey provides built-in NPS/CSAT reports and Shopify distribution; Google Forms is the quickest zero-cost option but needs manual scoring or a Sheet formula. Each vendor’s free tiers and limits are shown on their pricing or help pages. (tally.so)
2. Which free tools support NPS and CSAT?
Short answer: all the options above support NPS; several also support CSAT natively. Tally auto-calculates NPS and CSAT from linear and star questions. Zoho Survey explicitly supports NPS and CSAT reporting. Typeform exposes an NPS question block. Jotform has an NPS template and reporting. Google Forms supports the question types but requires you to compute the score in Sheets. Zigpoll lists NPS, CSAT and CES question types on its product pages. See vendor docs for each implementation. (tally.so)
3. What features do their free plans include?
Short answer: feature sets vary, Tally: unlimited forms/submissions, conditional logic, basic Insights (free). Zigpoll: limited free responses (50/mo), email/SMS sends and NPS/CSAT question types. Typeform: NPS block available but small monthly response quota on Free. Jotform: free Starter includes core features and templates but monthly submission/form caps. Zoho Survey: free tier allows limited questions per survey and response caps but includes NPS/CSAT reporting and Shopify distribution. Google Forms: free with unlimited responses on personal accounts, but requires manual scoring and lacks built-in NPS dashboards. Check each pricing/help page for exact caps and current feature lists. (tally.so)
Which should you choose?
| Your situation | Best fit |
|---|---|
| You want unlimited free responses and automatic NPS/CSAT calculation | Tally |
| You run a Shopify store and want post-purchase NPS tied to orders | Zigpoll |
| You need a polished, customer-facing NPS form with templates | Typeform |
| You want lots of templates and built-in report builder | Jotform |
| You want NPS + CSAT reporting plus Shopify distribution inside a suite | Zoho Survey |
| You need an ad-hoc free survey and can calculate NPS in Sheets | Google Forms |
From the table above.
How this comparison was made
Prices and feature limits were taken from each vendor’s published pricing and help pages and checked in November 2026; product pages and help docs are linked above. The products were not tested hands-on. Zigpoll publishes this page. (tally.so)
