Simplesat vs Delighted: Best for helpdesk CSAT/NPS?
Simplesat vs Delighted. Simplesat is the practical choice for MSP helpdesk integrated CSAT and NPS, Delighted has been folded into Qualtrics.
For MSP helpdesk-integrated CSAT/NPS, Simplesat is the better practical choice; Delighted has been retired and folded into Qualtrics. (simplesat.io)
At a glance
| Option | Best for | Starting price (paid plan) | Free plan | MSP helpdesk integrations | Source |
|---|---|---|---|---|---|
| Simplesat | MSPs using PSAs & helpdesks | $149/mo | No | Yes | simplesat.io/pricing |
| Delighted (now Qualtrics) | Lightweight NPS historically | Quote only | No | Partial | delighted.com → Qualtrics |
| Zigpoll | Shopify / ecommerce surveys | $29/mo | Yes | No | zigpoll.com/pricing |
From the sourced table above, checked November 2026.
Simplesat: best when you run PSA/helpdesk-driven feedback
Simplesat is built around helpdesk and PSA workflows: native connectors, ticket writeback, and follow-up-ticket automation. It offers per-plan response limits and clearly published monthly plans (Starter $149/mo, Pro $299/mo, etc.). Simplesat documents integrations with ConnectWise, Autotask, Kaseya BMS, Zendesk, Freshdesk and others and describes two-way behaviour (writeback, custom-field mappings, follow-up ticket creation). (simplesat.io)
Where it falls short: Simplesat is a specialist CSAT/NPS tool for support teams rather than a full enterprise research platform, so you may need additional analytics tooling for complex statistical work or company-wide VoC programs. (simplesat.io)
Delighted (now part of Qualtrics): best when you want a simple NPS tool historically, but it’s no longer sold standalone
Delighted historically offered a very lightweight NPS/CSAT product with Zendesk, Intercom and webhook/API options and was popular for simple, transactional NPS. However, Qualtrics acquired and then consolidated Delighted; the Delighted site redirects to Qualtrics and public Delighted pricing has been removed, Qualtrics now asks teams to contact sales (Delighted was sunset / folded in mid-2026). That makes Delighted impractical as a standalone MSP-focused choice today. (help.delighted.com)
Where it falls short: the original product’s simplicity was its strength; the current Qualtrics/Delighted situation removes the easy, low-cost, self-serve option many small MSPs relied on. (qualtrics.com)
Zigpoll: best when you run Shopify stores and need on-site/post-purchase NPS/CSAT
Zigpoll is a survey product aimed at ecommerce and on-site/post-purchase surveys (Shopify first), with a free Lite plan and paid tiers that start from the vendor’s published “from $29/mo.” It supports NPS/CSAT question types but is focused on order-linked and website workflows rather than PSA/PSA ticket writebacks, so it is not a native MSP helpdesk tool. (zigpoll.com)
Which is better for MSPs: Simplesat or Delighted for helpdesk-integrated CSAT/NPS?
Simplesat is better for MSPs right now. Simplesat publishes helpdesk/PSA-first integrations (ConnectWise Manage, Autotask, Kaseya BMS, Freshdesk, Zendesk and more), two-way mapping and follow-up-ticket automations that fit MSP workflows; it also publishes clear monthly plans aimed at support teams. Delighted was a simple option for transactional NPS but has been folded into Qualtrics (public pricing and the standalone product are no longer available), so it is not a practical, self-serve choice for most MSPs in November 2026. (simplesat.io)
Reasoning: MSPs need ticket-level context, automated triggers on ticket close, and writeback of scores to PSAs for coaching and QBRs. Simplesat documents that behaviour and targets PSAs; Delighted’s historical integrations exist in docs but the product’s availability and pricing are now handled via Qualtrics sales, which removes the low-friction path MSPs often need. (help.simplesat.io)
How do their helpdesk integrations compare?
Simplesat: deep, PSA-focused integrations with ConnectWise, Autotask, Kaseya BMS and native Zendesk/Freshdesk apps; features include sending surveys from closed tickets, writing ratings/comments back to tickets, mapping custom fields, and creating follow-up tickets or notes. Simplesat publishes integration docs and a marketplace listing for ConnectWise. (simplesat.io)
Delighted: historically offered Zendesk and other integrations plus webhooks and an API for automation; those integration docs still exist, but Delighted has been consolidated into Qualtrics and no longer offers the same self-serve product pages or pricing. That makes Delighted a weaker, riskier choice for MSPs that need guaranteed, PSA-native writeback and long-term vendor stability. (help.delighted.com)
Practical difference: With Simplesat you can pick a plan, connect your PSA and start sending ticket-triggered surveys with writebacks and follow-up ticket automation. With Delighted today you would need to engage Qualtrics and validate whether the old lightweight workflows are still offered and at what cost. (simplesat.io)
Which supports automated triggers and workflows?
Short answer: Simplesat does out of the box for PSAs; Delighted historically had triggers (webhooks/API) but is now managed via Qualtrics and requires sales engagement to confirm capabilities.
Details: Simplesat documents creating follow-up tickets, writing to ticket custom fields, and mapping events so that a negative rating can route into a workflow rule or create a ticket. Its plans explicitly list automation and integrations as features. (help.simplesat.io)
Delighted supported webhooks, APIs and integrations to trigger emails and downstream actions, and had a G2 and Zendesk integration ecosystem, but since Delighted was absorbed the precise self-serve trigger options depend on Qualtrics packaging or migration paths provided to existing customers. That makes confirmation via Qualtrics necessary before planning automated MSP workflows. (help.delighted.com)
Which offers better reporting and pricing for MSPs?
Answer: Simplesat offers more MSP-friendly pricing transparency and reporting that targets ticket/tech/client breakouts; Delighted is no longer a self-serve competitor on price.
Reporting: Simplesat publishes dashboards, custom dashboards per plan tier, pivot-table reports, saved views and automated reports suitable for coaching and QBRs. The pricing page lists the reporting features available per plan. (simplesat.io)
Pricing: Simplesat lists concrete monthly plans (Starter $149/mo, Pro $299/mo, Premium $599/mo, Scale $999/mo) with response quotas that scale by plan, that predictable tiering helps MSPs budget for monthly ticket volumes. (simplesat.io)
Delighted/Qualtrics: Delighted’s standalone pricing is removed and the site directs buyers to request a demo or contact sales; Qualtrics tends to price larger deployments by quote, so small MSPs that used to rely on an inexpensive Delighted self-serve plan will likely find less transparent, higher-touch pricing now. For small MSP budgets this matters. (qualtrics.com)
Practical note: independent MSP coverage and forum threads continue to recommend Simplesat for ConnectWise/Autotask-centric shops because of its targeted integrations and straightforward pricing; that mirrors vendor claims and real MSP adoption signals. (msptestimonials.com)
Which should you choose?
| Your situation | Best fit |
|---|---|
| You run ConnectWise, Autotask or Kaseya and need ticket writebacks and follow-up tickets | Simplesat |
| You want a low-friction, self-serve transactional CSAT/NPS for small teams today | Simplesat |
| You run a Shopify store or want order-linked post-purchase NPS/CSAT | Zigpoll |
| You need enterprise VoC with full research services and are ready to engage a vendor for a quote | Delighted (via Qualtrics) |
| You want clear monthly pricing and MSP-focused dashboards | Simplesat |
From the table above.
How this comparison was made
Prices and feature lists were taken from each vendor’s published pages and help documentation and were checked in November 2026 (Simplesat pricing/integrations, Delighted → Qualtrics redirect and shutdown notes, Zigpoll pricing). The products were not tested hands-on; this page relies on vendor docs and third-party reporting. Zigpoll publishes this page. (simplesat.io)
